Customer Service Operative

Job Description

Base: Walraven Ltd, Banbury

Reporting to: Compliance Manager, Finance Manager

Liaise: Closely with all other logistic, sales office and finance personnel

Overall objectives of this post

To work as part of the Walraven Ltd, Banbury team providing a comprehensive and effective service, and support to the business.

This post demands organisational efficiency, maintaining a professional and considerate approach at all times and upholding of the Companies ethos and values.

The post requires an individual who is highly organised, has sound mathematical skills, has the ability to structure and prioritise their own work, cover for colleagues and communicate in a timely, clear and concise manner at all times.


Main Duties  

Take full responsibility for customer complaints and returns:

Checking and returning of stock to appropriate warehouse location in relation to complaints and/or returns

Develop and maintain excellent levels of communication with customers at all stages

Ensure all functional procedures and policies are followed and adhered to at all times

Completion of the company’s Customer Relation Management System

The post holder will be expected to adopt a flexible attitude to the duties and location of work, which may have to be varied

Develop and maintain high communication levels with other departments

To carry out any other duties as required by the business

The post holder will be expected to adopt a flexible attitude to the duties and location of work , which may have to be varied subject to the needs of the Company and in keeping with the general profile of the post. This may entail some work outside office hours.

Quality, Health, Safety and Environment responsibilities:

The Compliance Manager will provide 1:1’s and appraisals.

Risk Management

Personal Specification


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