Frequently Asked Questions

These FAQs are based on the most common questions we get from our wholesaler partners. If you are an installer you may find some of the ‘Products & Advice’ and ‘General’ questions of use. If you cannot find the answer to your query here, please get in touch with us and we will be happy to help.

Question topics:

FAQ-Main

Products & Advice

How do I check if an item is in stock?

The majority of our electrical products are stocked items as well as phenolic, pipe clamps, anchors and more. To enquire about stock levels for any of our product range, please call us on +31(0)297 23 30 00.

How do I find out a part number?

Part numbers are shown in the online product catalogue. Simply browse or search for the product you require and you will find part numbers in the article tables on the product pages. Click here to go to the product catalogue now.

How do I find out the dimensions of an article?

Enter the part number (if known) into the search bar on our website, or browse the online product section to find the product you need. Each product page will list the article dimensions.

What is the load capacity of your products?

Enter the part number (if known) into the search bar on our website, or browse the online product section to find the product you need. Each product page will list the load capacity of the product (if relevant). If you need assistance please contact us.

I’m looking for technical documentation about your products, where can I find this?

All relevant technical documentation for products is available on each individual product page. Alternatively, you can search our online downloads section.

I have a technical question, who should I contact?

We have an in house Technical Support Team and they can be contacted through online support form.  This form is located on our technical sales support page.

I need to find your equivalent to a competitor’s part number, what should I do?

Please send us an email to:  [email protected] or call us on +31(0)297 23 30 00.

 

Ordering

How do I place an order?

We only accept orders by email . Unfortunately we cannot take orders over the phone.

Email: [email protected]

I have received my order and something is wrong, what should I do?

Please contact us and we can help you further. Call +31(0)297 23 30 00 or email [email protected].

How can I check on my order progress?

You should contact our Internal Sales team on +31 297 23 30 00 or email them on [email protected].

Can I cancel my order?

This is dependent on when the order was placed and the stage it is at in the order processing system.  Please contact and we can advice further.

Can I amend an order/delivery date?

This is also dependent on the stage of the order within the processing system.

How long will my order take to arrive?

Every case is specific as it depends if the if the item is a stocked product or should be still produced. Made to order/specialist items will be quoted on an individual basis.

Delivery

Do you deliver to site?

Yes, it is possible. It all depends on individual cases.

Pricing and Payment

Can I pay by credit card?

No, this is not possible. To place an order with Walraven you need to set up an account for which payments are accepted on terms agreed by us.

Can I get the price for a particular article?

Prices are not available online, you should contact on: [email protected]and will be happy to answer any pricing questions.

How can I get a copy invoice?

Please contact us on: [email protected] and we will be happy to assist you.

How do I make a complaint?

Should you need to make a complaint you can contact our us  by email: [email protected].

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