Tieto FAQ sú založené na najčastejších otázkach, ktoré dostávame od našich veľkoobchodných partnerov. Ak ste inštalatér, môžu byť pre vás užitočné niektoré otázky zo sekcií „Produkty a poradenstvo“ a „Všeobecné“. Ak tu nenájdete odpoveď na svoju otázku, neváhajte nás kontaktovať a radi vám pomôžeme..
Témy otázok:
Produkty a poradenstvo
Ako zistím, či je položka na sklade?
Väčšina našich produktov je skladom, rovnako ako lištové výrobky, potrubné objímky, kotvy a ďalší sortiment. Ak chcete zistiť dostupnosť konkrétneho produktu z našej ponuky, zavolajte nám na číslo +420 326 724 009.
Ako zistím číslo výrobku?
Čísla výrobkov sú uvedené v online produktovom katalógu. Stačí prehliadať alebo vyhľadať požadovaný produkt a čísla dielov nájdete v tabuľkách produktov na jednotlivých stránkach. Kliknite sem a prejdite do produktového katalógu.
Ako zistím rozmery produktu?
Zadajte číslo výrobku (ak ho poznáte) do vyhľadávacieho poľa na našej webovej stránke alebo si prehliadnite online sekciu produktov a nájdite požadovaný produkt. Na každej stránke produktu sú uvedené rozmery daného výrobku.
Aká je nosnosť vašich produktov?
Zadajte číslo dielu (ak ho poznáte) do vyhľadávacieho poľa na našej webovej stránke alebo si prehliadnite online sekciu produktov a nájdite požadovaný produkt. Na každej stránke produktu je uvedená nosnosť výrobku (ak je relevantná). Ak potrebujete pomoc, neváhajte nás kontaktovať telefonicky.
Hľadám technickú dokumentáciu k vašim produktom – kde ju nájdem?
Všetka relevantná technická dokumentácia k produktom je dostupná na stránke každého jednotlivého produktu. Prípadne môžete využiť našu online sekciu na stiahnutie dokumentov.
Mám technickú otázku – koho mám kontaktovať?
Máme vlastný tím technickej podpory, ktorý môžete kontaktovať na e-mailovej adrese [email protected] alebo telefonicky na čísle +420 326 724 009. Viac informácií o ich službách nájdete na stránke technickej obchodnej podpory.
I need to find your equivalent to a competitor’s part number, what should I do?
Please call our Internal Sales team on +420 326 724 009 and they can find our alternative product.
Objednávanie
I am a wholesaler, how do I place an order?
We only accept orders by email. Unfortunately we cannot take orders over the phone.
Email: [email protected]
What is the minimum order value?
Our current minimum order value is £100 (applicable from 1st January 2019). This is carriage paid, unless it is a site delivery. Site deliveries incur a £25 delivery charge, regardless of the order value.
How can I check on my order progress?
You should contact our Internal Sales team on +420 326 724 009 or email them on [email protected].
Can I cancel my order?
This is dependent on when the order was placed and the stage it is at in the order processing system. Please contact the Internal Sales team for help on +420 326 724 009.
I have received my order and something is wrong, what should I do?
Please contact our Customer Service Department who will look into it for you. Call +420 326 724 009 or email [email protected]
Can I amend an order/delivery date?
This is dependent on the stage of the order within the processing system. You should contact Internal Sales for guidance on +420 326 724 009.
How long will my order take to arrive?
If the item is a stocked product and the order is placed by 12 noon this should arrive next day delivery. However, if there is an issue the Internal Sales team will be in touch. Any order placed after 12 noon for a stocked item should have an expected delivery time of 48 hrs. Made to order/specialist items will be quoted on an individual basis.
Doručenie
How do I get a ‘Proof of Delivery’?
Please contact our Customer Service Department using [email protected] or call +420 326 724 009.
Can I collect my order?
Yes, this is possible. Please discuss this with the Internal Sales Team and inform them of an ETA to ensure the order is ready for collection.
Do you deliver to site?
Yes, however, this will incur a £25.00 delivery charge regardless of the order value.
For pallet deliveries to site addresses in Scottish Highlands & Southern Ireland carriage will be £50.00.
What are my delivery options?
Next day delivery is carriage paid if the order reaches £100+
Please note however that carriage charges are applicable for all orders of 3 & 6 metre length rails under the value of £250 that are palletized.
Timed deliveries are available as follows:
UK Mainland:
Next working day – before noon = £30 Next working day – before 10am = £35
Saturday next day delivery = £40 Saturday delivery before noon = £45
Do you deliver outside of the UK?
We do not deliver internationally from the UK, but Walraven is present throughout Europe and beyond. You can contact our Export department to discuss any international deliveries on: [email protected]
What is your returns and stock cleanse policy?
Goods can be returned as long as they are not faulty or damaged and are stocked items in box/bag quantity only. You will need to request a GRN number from our Customer Service department. A stock cleanse will be accepted for return under the same stipulations and accompanied with a 2-4-1 compensating order. Contact Customer Services on [email protected] to discuss this further.
Ceny a platba (Velkoobchody)
Can I pay by credit card?
No, this is not possible. To place an order with Walraven you need to set up an account for which payments are accepted on terms agreed by us. To open an account with us please contact Internal Sales.
What is my discount?
Please contact the Internal Sales team or your Regional Sales Manager, they will be happy to double check your account set up.
Can I get the price for a particular article?
Prices are not available online, you should contact the Internal Sales team on +420 326 724 009 and they will be happy to answer any pricing questions.
How can I get a copy invoice?
Contact our Accounts department with your order number and they will arrange this for you. Email: [email protected]
Všeobecné
What are the contact details for Internal Sales?
You can contact Internal Sales in the following ways:
Telephone: +420 326 724 009
Email: [email protected]
Who is my area sales representative?
Your contact is dependent on where you are in the country. The details of all our Regional Sales Managers can be found on the contact page of our website, alternatively you can contact Internal Sales to ask the question.
How do I make a complaint?
Should you need to make a complaint you can contact our Customer Services department by email on [email protected].
What are your opening and closing times?
Monday: 8.30 AM – 5.00 PM
Tuesday: 8.30 AM – 5.00 PM
Wednesday: 8.30 AM – 5.00 PM
Thursday: 8.30 AM – 5.00 PM
Friday: 8.30 AM – 4.00 PM
Saturday: Closed
Sunday: Closed
I am an installer, where can I buy Walraven products?
We exclusively sell through electrical wholesalers, M&E fixing companies and plumbing distributors in the UK. Our Britclips electrical fixings are available through electrical wholesalers nationwide including all of the large national distributors as well as many independents. Our plumbing and mechanical products are available through fixing companies and some large plumbers merchants. If you want to know who your nearest stockist is, please give us a call on +420 326 724 009.
Or visit our international website.