Walraven Limited is the controller and responsible for your personal data (referred to as “Walraven”, “we”, “us” or “our” in this privacy notice).
Our full details are:
Full name of legal entity: Walraven Limited
Name or title of data privacy manager: Katherine Humphries
Email address: [email protected]
Postal address: Thorpe Way, Banbury, OX16 4UU
Telephone number: 01295 75 34 00
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
2.1 Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
2.2 Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
2.3 Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
2.4 Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
2.5 Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
2.6 Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
2.7 Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us using the contact details set out above.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
The types of personal data we collect and what we do with it will depend on your relationship(s) with Walraven. Below we describe the types of relationship(s) you may have with Walraven and how we collect and process personal data for each type of relationship.
You can subscribe to one or more of our electronic newsletters via our website. We will always ask for an ‘opt-in’, meaning that you will explicitly provide your consent that we may contact you via newsletters. At any time, you can unsubscribe to electronic newsletters by clicking the ‘unsubscribe’ link which is provided in each newsletter. After unsubscribing to our newsletter, your personal data will be removed from our records.
Walraven’s marketing and sales teams aim to build good relationships with (a) customer contact persons and (b) contact persons of organisations who are not (yet) a customer. In building commercial relationships in most occasions, it is necessary that personal (contact) information is exchanged. For example during a marketing/sales activity or campaign, a meeting with Walraven, during a trade fair, exhibitions, symposia and through direct established contacts by a Walraven employee. Providing personal data in this context is always on a voluntary basis only. Personal data you provided in this context is maintained in our Customer Relationship Management system, and will be removed when no longer necessary for the purpose you provided this data, unless you notified us that you want to be kept up to date with our solutions and activities.
The data of registered commercial relationships can be used to send out a customer satisfaction survey. This is based on a legitimate interest to investigate the quality of our products and services. Participation in this survey is voluntary. You can unsubscribe from survey invitations at any moment by using the link ‘unsubscribe’, visible at the bottom of the email invitation. Your personal data will not be removed from our Customer Relationship Management system, but it will not be used for sending survey invitations in the future.
Walraven is only active in the B2B market. This means that Walraven sells its solutions, products and services to organisations. If you acquire our solutions, products and/or services directly from Walraven you have become a customer. In this case you will be registered as a customer in our information systems. This registration will include the personal contact details of one or more contact persons of the customer. This personal data will be updated or removed if you are no longer a customer of Walraven and/or there is a change in contact person of your organisation. We do not collect any financial data over our website.
The data of registered customers can be used to send out a customer satisfaction survey. This is based on a legitimate interest to investigate the quality of our products and services. Participation in this survey is voluntary. You can unsubscribe from survey invitations at any moment by using the link ‘unsubscribe’, visible at the bottom of the email invitation. Your personal data will not be removed from our Customer Relationship Management system, but it will not be used for sending survey invitations in the future.
Walraven maintains relationships with suppliers of raw material, components, trade goods and also maintains relationships with business partners and other organisations (like accountancy / payroll / IT service providers). For these relationships, it is necessary to register the personal contact details of one or more contact person(s). This personal data will be updated or removed if the organisation is no longer a relation of Walraven and/or there is a change in contact person of that organisation.
As a training participant or as a visitor to our showroom, on some occasions it is necessary that you leave your personal (contact) details. These details we may use to contact you for evaluation purposes, to notify you of changes in dates/course content or to send you additional information in case you requested this. Personal data you provided in this context will be removed when no longer necessary for the purpose you provided this data, unless you notified us that you want to be kept up to date with our solutions and activities.
If you approach Walraven with an enquiry or questions, for instance about our solutions, products or services, we will not record your personal information, unless we need to get back to you for additional support or enquiry. If this is the case, we will remove your personal data as soon as you have been provided with an answer. This includes enquiries via telephone, email, fax and the ‘Ask Your Question’ form on our website.
Our building and surroundings (parking space) may be secured with CCTV (camera). You are notified of this the moment you enter our premises. CCTV data is kept for security purposes only, for 72 hours at a maximum, unless there is a reason to keep this data longer (for instance for a police investigation).
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
We may receive personal data about you from various third parties and public sources as set out below:
In any of the above relationships, we will not keep your personal data for longer than is necessary for that purpose or those purposes. However, we will retain documents (including electronic documents) containing personal data:
In any of the relationships described above, we will use your personal data for the sole purpose of this relationship. We never sell, trade or rent your personal details to others outside Walraven without your consent or share it with third parties other than in the circumstances described below.
Walraven uses third parties like service providers (like payroll), external hosting providers or Software as a Service (SaaS) providers that process personal data under our control. In the case where a third party processes personal data under our control, Walraven ensures that a Data Processing Agreement (as described in the GDPR) is in place.
We implemented appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access and against all other forms of unlawful processing. Also, we require our data processors to implement such appropriate technical and organizational measures. For this, we have implemented an Information Security Management System based on ISO/IEC 27001:2013. In the unlikely event of a (suspected) personal data breach we will notify you and the appropriate Data Protection Authority within 72 hours after discovery, according to the rules set out in the GDPR.
A cookie is a small data file that is placed on your computer or other device to allow a website to recognise you as a user when you return to the website using the same computer and web browser, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (a ‘persistent cookie’). Other similar files work in the same way and we use the word ‘cookie’ in this policy to refer to all files that collect information in this way.
This document gives you information on the specific cookies used on this site.
Alternatively, you may wish to visit http://www.allaboutcookies.org/ which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer, as well as more general information about cookies. Please note that, as these websites are not owned or operated by Walraven we are not responsible for any of the content on them.
Please be aware that restricting cookies may mean that you will not be able to take full advantage of all the features or services available on this site.
Below is a list of the main cookies used on the site and what each is used for
|Cookie Name||Google Analytics|
|Purpose||This cookie enables us to:
collect information about your computer, including your IP
|Expires||This is a persistent cookie, which remains on your device after your
browsing session has ended.
|Source of Cookie|
|Further Information||This Site uses Google Analytics; a web analytics service provided
by Google, Inc. Google Analytics sets a cookie in order to evaluate
your use of this Site and compile reports for us on website activity.
This cookie does not collect information that identifies an individual.
For how to reject or delete these cookies see
As a result, when you visit a page with content embedded, you may be presented with cookies from these websites. We do not control the dissemination of these cookies and you should check the relevant third party website for more information about these.
Some of the emails we send to you may contain a ‘pixel’ or tracked links which allows us to identify when you have opened the email and to verify which links contained in the email you have accessed. We use this information to determine which parts of our emails are of most interest to you.
You can delete the pixel by deleting the email. If you do not wish to download the pixel to your computer or other devices, you can do so by selecting to receive emails from us in plain text rather than HTML.
Alternatively you can unsubscribe from our mailing list by clicking on the unsubscribe link in the email or by contacting us at [email protected]
If you have any questions or concerns about cookies or your privacy when using this site, please contact us at [email protected]